MORTGAGE RIGHTS
Mortgage Loan Servicing Disputes "Sloppy" Record Keeping I am being generous in using the word, "sloppy" in the title of this section. Sloppy means that mistakes were made because the servicer did not follow proper procedures. Sloppy is one step worse than a simple mistake. Servicer disputes I have dealt with were way worse than sloppy. What happened to Beth and Michael is an example. Beth and Michael refinanced their house to take advantage of lower interest rates, and landed in homeowner hell. The company that refinanced their loan improperly force placed insurance even though they had a policy. As you will learn in the section explaining why mistakes snowball, their account needed to corrected right away. Their first mortgage company only corrected part of the problem before they were transferred to the mortgage company from hell. Most of the examples in the site's section on spotting account mistakes come from their account during this period. Mortgage-servicer-from-hell refused to correct mistakes and returned payments. Beth and Michael deposited the payments in their bank and continued trying to straighten out their account. When they received an especially threatening letter, they paid $14,021.88. The mortgage-servicer-from-hell only applied $9,718 of the payment to their loan. The mortgage-servicer-from-hell allocated a total of $4,127.15 to "miscellaneous repayments." In other words, in my opinion it pocketed the money. Beth and Michael's problems also illustrate what can happen when servicers change. By the time they came to me, they were on their fifth mortgage servicer (counting the originator, which serviced the loan for a short period of time). The mistakes in their account had snowballed to the point that it was virtually impossible to straighten their account out.
NEXT: Misapplication of Payments
 MORTGAGE RIGHTS
The site does not provide legal advice. Neither Susan LaCava nor her law firm, LaCava Law, S.C., represent you until there is a signed retainer agreement.
Mortgage Loan Servicing Disputes "Sloppy" Record Keeping I am being generous in using the word, "sloppy" in the title of this section. Sloppy means that mistakes were made because the servicer did not follow proper procedures. Sloppy is one step worse than a simple mistake. Servicer disputes I have dealt with were way worse than sloppy. What happened to Beth and Michael is an example. Beth and Michael refinanced their house to take advantage of lower interest rates, and landed in homeowner hell. The company that refinanced their loan improperly force placed insurance even though they had a policy. As you will learn in the section explaining why mistakes snowball, their account needed to corrected right away. Their first mortgage company only corrected part of the problem before they were transferred to the mortgage company from hell. Most of the examples in the site's section on spotting account mistakes come from their account during this period. Mortgage-servicer-from-hell refused to correct mistakes and returned payments. Beth and Michael deposited the payments in their bank and continued trying to straighten out their account. When they received an especially threatening letter, they paid $14,021.88. The mortgage-servicer-from-hell only applied $9,718 of the payment to their loan. The mortgage-servicer-from-hell allocated a total of $4,127.15 to "miscellaneous repayments." In other words, in my opinion it pocketed the money. Beth and Michael's problems also illustrate what can happen when servicers change. By the time they came to me, they were on their fifth mortgage servicer (counting the originator, which serviced the loan for a short period of time). The mistakes in their account had snowballed to the point that it was virtually impossible to straighten their account out.
 MORTGAGE RIGHTS
 MORTGAGE RIGHTS
The site does not provide legal advice. Neither Susan LaCava nor her law firm, LaCava Law, S.C., represent you until there is a signed retainer agreement.
Mortgage Loan Servicing Disputes "Sloppy" Record Keeping I am being generous in using the word, "sloppy" in the title of this section. Sloppy means that mistakes were made because the servicer did not follow proper procedures. Sloppy is one step worse than a simple mistake. Servicer disputes I have dealt with were way worse than sloppy. What happened to Beth and Michael is an example. Beth and Michael refinanced their house to take advantage of lower interest rates, and landed in homeowner hell. The company that refinanced their loan improperly force placed insurance even though they had a policy. As you will learn in the section explaining why mistakes snowball, their account needed to corrected right away. Their first mortgage company only corrected part of the problem before they were transferred to the mortgage company from hell. Most of the examples in the site's section on spotting account mistakes come from their account during this period. Mortgage-servicer-from-hell refused to correct mistakes and returned payments. Beth and Michael deposited the payments in their bank and continued trying to straighten out their account. When they received an especially threatening letter, they paid $14,021.88. The mortgage-servicer-from-hell only applied $9,718 of the payment to their loan. The mortgage-servicer-from-hell allocated a total of $4,127.15 to "miscellaneous repayments." In other words, in my opinion it pocketed the money. Beth and Michael's problems also illustrate what can happen when servicers change. By the time they came to me, they were on their fifth mortgage servicer (counting the originator, which serviced the loan for a short period of time). The mistakes in their account had snowballed to the point that it was virtually impossible to straighten their account out.
 MORTGAGE RIGHTS
 MORTGAGE RIGHTS
The site does not provide legal advice. Neither Susan LaCava nor her law firm, LaCava Law, S.C., represent you until there is a signed retainer agreement.
Mortgage Loan Servicing Disputes "Sloppy" Record Keeping I am being generous in using the word, "sloppy" in the title of this section. Sloppy means that mistakes were made because the servicer did not follow proper procedures. Sloppy is one step worse than a simple mistake. Servicer disputes I have dealt with were way worse than sloppy. What happened to Beth and Michael is an example. Beth and Michael refinanced their house to take advantage of lower interest rates, and landed in homeowner hell. The company that refinanced their loan improperly force placed insurance even though they had a policy. As you will learn in the section explaining why mistakes snowball, their account needed to corrected right away. Their first mortgage company only corrected part of the problem before they were transferred to the mortgage company from hell. Most of the examples in the site's section on spotting account mistakes come from their account during this period. Mortgage-servicer-from-hell refused to correct mistakes and returned payments. Beth and Michael deposited the payments in their bank and continued trying to straighten out their account. When they received an especially threatening letter, they paid $14,021.88. The mortgage-servicer-from-hell only applied $9,718 of the payment to their loan. The mortgage-servicer-from-hell allocated a total of $4,127.15 to "miscellaneous repayments." In other words, in my opinion it pocketed the money. Beth and Michael's problems also illustrate what can happen when servicers change. By the time they came to me, they were on their fifth mortgage servicer (counting the originator, which serviced the loan for a short period of time). The mistakes in their account had snowballed to the point that it was virtually impossible to straighten their account out.
 MORTGAGE RIGHTS
The site does not provide legal advice. Neither Susan LaCava nor her law firm, LaCava Law, S.C., represent you until there is a signed retainer agreement.  MORTGAGE RIGHTS